Any queries regarding your order must be made within 2 days of receiving it. We do not normally give refunds if you simply change your mind or make a wrong decision. We only accept returns of the tea item sent to you by mistake or not in good condition. Additionally, the goods have to be returned in their original, resaleable condition with all of its packaging materials. Before returning goods that meets the above condition, please contact us with your purchase details including the invoice number and we will provide you with information on how to return the item at no charge to you.