1. How can I pay for my BBTC order?
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Credit card- Visa and Mastercard (please note that we do not accept American Express)
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Direct Deposit (“Byron Bay Tea Company”, CBA, BSB- 062514 ACC-10215676)
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Cheque (made payable to “Byron Bay Tea Company”) (Please note that orders payed by cheque will not be dispatched until the payment is received)
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Money order (made payable to “Byron Bay Tea Company”) (Please note that orders payed by money order will not be dispatched until the payment is received)
2. What are the conditions of sale?
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Freight: is payable by the customer. We use Australia Post and Fastway Courier unless notified of a preferred alternative delivery method.
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Cheques/Money Orders: Orders payed by cheque or money order will not be dispatched until the payment is received.
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Queries: any queries regarding your order must be made within 3 days. All sales are final. We do not normally give refunds if you simply change your mind or make a wrong decision. We only accept return of the tea item sent to you by mistake. Additionally, the goods have to be returned in their original, resaleable condition with all of its packaging materials. Before returning goods that meets the above condition, please contact us with your purchase details including the invoice number and we will provide you with information on how to return the item at no charge to you.
3. When will my order arrive?
Orders that are received by 3pm (AEST) are dispatched on the same day. Orders placed after 3pm (AEST time) or on a public holiday will be sent the next business day.
We do not deliver on weekends, so orders placed on Friday before 3pm will arrive on the following Monday.
We do not deliver on weekends, so orders placed on Friday before 3pm will arrive on the following Monday.
Delivery times vary depending on where the order is going, but is 1-2 days to most Australian locations. Some remote locations can take up to 7 days. If this information is required you can either refer to the Australia Post website at www.auspost.com.au or contact us.
International delivery times vary depending on your country. We recommend allowing 5 -15 days for delivery. Please contact us if you require more specific delivery information.
5. How safe is my purchase over the internet?
Very safe! The BBTC site uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information.. This means that your order details (such as your credit card number) are encrypted while being transferred from your browser to our web server. We will then debit your credit card based on the order total amount. We do not store credit card details and do not share any of our customers' information with any other parties.
6. What are your delivery charges?
The following rates apply to delivery to one Australian / International address, including GST. Orders are dispatched on the day of receipt of the order or the next business day. We use Australia Post and Fastway Courier, unless notified of a preferred delivery method. For delivery times to specific destinations please refer to the Australia Post website- www.auspost.com.au or contact us.
P & H CHARGES in AUS$
TOTAL PURCHASE IN AUD$ P & H CHARGES in AUS$
Up to $20.00 6.00
$20.01 to AUD $40.00 8.00
$40.01 to AUD $60.00 10.00
$60.01 and above 12.00
Express Post *Please email us your order details and we will quote accordingly.
International total purchase up to 1kg AUD $30.00 postage and handling. *Please email us your order details if over 1kg and we will quote accordingly.
6. Do you ship outside Australia?
Yes – for a minimum order of AUS $20.00. We charge a flat rate of AUS $30.00 for postage and handling for orders up to 1 kg. For orders over 1 kg, please email us the item you would like to order and your shipping address – and we can supply you with a quote. All shipments heading overseas will be sent via airmail.
You are responsible for any local import duties, taxes charged by your country. Once your payment has been cleared, please allow 14 working days for the order to arrive. We do not take responsibility for any delays in your country caused by the customs department.
7. Will my personal details be used outside Byron Bay Tea Company’s On-line Store?
No. We respect the importance of maintaining the privacy of our customers. We do NOT sell, trade, or give away any information we collect from our members. We welcome your feedback concerning our privacy policy.
We require your email address to send you the email order confirmation and shipping confirmation; and your phone number just in case we need to contact you about your order and you're unreachable by email.
8. Can I include a personal message with my gift?
Yes, we have cards and gifts available for purchase in our online store. Please write the message in the Comments section of the Shipping Information form.
9. What if I would like to purchase multiple gifts to be sent to different addresses?
Please place orders separately so that it is clear what items (and personal messages) are going to which address.
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